FAQ’s
Join our live Q&A’s and get all your exhibitor manual questions answered! Click your city below to be directed to the video guide and webinar schedule:
payment & contracts
How do I make payment?
Your contract is activated once the deposit is received, you will not be listed on the website, show guide or any other materials until then. You will not receive your booth assignment or be placed on the show map until full payment is received.
50% of the invoice is due within 1 week of signing the contract. (100% is due for Craft Stand upon signing)
The remaining balance is due 45 days before the show.
Payment instructions can be found on your invoice. Please indicate your invoice number on all forms of payment.
The only acceptable forms of payment are checks and ACH/wire transfers. We do not accept credit cards, cash, or money orders. Checks will not be accepted two weeks before show day.
Please be sure to make all payments out to CLTV8, LLC.
Can we pay our invoice deposit with cash, cashiers check, etc.?
We only accept ACH/wire transfers for booth payment. We do NOT accept credit cards, cash or money orders. Please make all payments out to CLTV8 LLC.
What is the cancellation policy?
Section 5 of the Contract - 5) Cancellation. In the event that Exhibitor cancels or terminates this ESA Agreement, Exhibitor shall be charged a cancellation fee of fifty percent (50%) of the Exhibit Space Fee ("Cancellation Fee"); provided that Exhibitor notifies Operator at least ninety (90) days prior to the commencement of HOF. Should the cancellation occur at least forty-five (45) days prior to the commencement of HOF, Exhibitor shall be charged seventy-five percent (75%) of the Exhibit Space Fee ("Cancellation Fee"). If the Exhibitor notifies the Operator less than thirty (30) days prior to the event, the Exhibitor shall be charged a cancellation fee of a hundred percent (100%) of the Exhibit Space Fee ("Cancellation Fee").
Booth Setup & Customization
Will WiFi be provided?
WiFi will be provided free of charge for all Exhibitors.
Will Electricity be provided?
NEW YORK - Please fill out the form here for an electricity request.
SANTA ROSA - See booth specifics for electricity information
If you are in need of additional power, please email your power request to ops@hallofflowers.com no later than two weeks before show day. Additional charges will apply.
Can we exceed the height limit in our booth?
No. Craft stands, blueprint stands, and boutique booths cannot exceed the height limit of 5'6 “. Arena and Outdoor booths have a height limit of 8’. PA’s will be walking the floor during the show making sure no one is going over the limit.
Can you provide me with pictures of exhibitors from prior shows so that I can get a better idea of what I want to do?
Please click the link corresponding to your booth size below to view a gallery of photos: Boutique, Boutique Plus, Arena, Outdoor
Do you provide storage for our products overnight?
No. We strongly encourage all exhibitors to lock up or remove any valuable items, including cannabis products, from the booth prior to leaving the booth unattended. You must provide your own locking storage containers (required for in-booth sales).
Are we able to hang anything on the walls of our booth?
Boutique/Boutique Plus Booths:
Nothing may be adhered to the wall, however we encourage free-standing fixtures. Please refer to the Booth Display Rules section of the manual.
Arena Booths & Outdoor Activations:
White Walls shall not sustain any damage greater than a #8 drywall screw. Use of larger screws, wall anchors, or cutting walls is strictly prohibited. If you're seeking to hang anything that is not low-tack vinyl/sticker material, please contact onboarding@hallofflowers.com for detailed wall mounting instructions.
A $1,500 deposit is required to paint the booth walls, please email onboarding@hallofflowers.com to confirm. Please refer to the Arena Booth page or the Outdoor booth page for more details.
Please note that anything you hang must be fully removed (and patched where necessary) by yourself at the time of booth breakdown. Any damage caused to the white walls will be billed accordingly.
Can I bring my own custom booth set up, booth fixtures, and/or furniture?
Boutique/Boutique Plus Booths:
Custom fixtures are not encouraged. Hall of Flowers provides a plug-and-play set up with walls, shelves, desks & stools as well as a booth id sign. However, we will consider allowing custom booth set-up as long as all booth guidelines are met.
If you would like us to review your potential customizations, please send color images & dimensions to ops@hallofflowers.com one month in advance to be considered by Show Management.
Arena/Outdoor/Mini Arena Booths:
Arena booths are completely customizable. Your team will work with approved vendors to bring in all furniture and items needed to decorate your space, as long as they fit within the guidelines. Your booth rendering will need to be submitted at least 45 days prior to show day for approval.
Can we sell food or beverages at the show?
Santa Rosa - Absolutely no food or beverages, including non-medicated cannabis samples, may be distributed or sold at the show without a temporary food facility (TFF) permit issued by the Sonoma County Health Department 30 days prior to the event, and prior written approval from HOF Team. Download the Temporary Food Facility Application Packet here. Please contact chris@hallofflowers.com if you are interested in having food or beverages at your booth.
What is our booth number?
Given your booth has been paid in full, booth numbers and the show floor plan will be released on the Friday prior to show day.
Can you make sure that my booth is next to a specific company?
Though we do not allow exhibitors to choose their booth locations, we do our best to accommodate requests to be near other brands. Please submit your requests to ops@hallofflowers.com. We will do our best to accommodate but there are no guarantees.
Event Passes
Can I request a name change for my tickets?
Tickets are non-transferable and non-refundable. Please confirm the exact names of your staff prior to redeeming your tickets, as no name changes will be allowed after the ticket has been redeemed.
When will information on parking passes come out (will it be sent or will there be signs and where do we get passes)?
Your team’s Point of Contact will receive parking information in the “Know Before You Go” email that will be sent on the Friday before show day.
When will I receive my team’s tickets?
Ticket promo codes will be sent to the company point of contact who has been in contact with onboarding. Ticket codes are sent on the Friday before show day to all exhibitors who have paid in full. You will not receive your code to redeem your tickets until the booth is paid in full.
How many staff passes/guest wristbands do we receive with our booth?
For a full breakdown refer to the Event Passes section in the exhibitors manual.
Cannabis Related Questions
Can we sell Cannabis Products at the show?
Boutique/Boutique Plus Booths:
May only sell Cannabis Goods through the on-site dispensary. Please refer to the On-Site Dispensary Guidelines for more information.
Arena Booths & Outdoor Activations:
May sell Cannabis Goods within their booth by partnering with a licensed retailer to conduct sales. All DCC regulations & show processes for cannabis distribution & sales must be abided by. Please refer to the In-Booth Retail Cannabis Guidelines for more information.
Alternatively, Arena Booths & Outdoor Activations may choose to utilize the Onsite Dispensary instead of conducting in-booth sales.
Can attendees sample our Cannabis product at our booth to make the sales process easier?
No product may be given away for free, however, attendees can purchase cannabis goods & sample purchased goods in the outdoor consumption area.
No indoor consumption is allowed.
Can a Boutique or Boutique Plus booth sell Cannabis products from the booth instead of using the on-site dispensary?
Yes. Cannabis Guidelines can help you find out the best way that works for you and your team.
Can we display Cannabis products in our booth?
Boutique/Boutique Plus Booths:
Cannabis display products are allowed within your booth provided that DCC regulations are met. For more information refer to the On-Site Dispensary Guidelines.
Arena Booths:
Cannabis display products & Cannabis Goods for Sale are permitted within your booth provided that together with your licensed retailer all DCC regulations are met, please refer to the In-Booth Retail Cannabis Guidelines for more information.
We strongly encourage all exhibitors to lock up or remove any valuable items, including cannabis products, from the booth prior to leaving the booth unattended.
Absolutely NO Cannabis Goods may be given away for free at the show.
Tradeshow questions
Can I see the list of attending exhibitors/retailers/media outlets?
For a full list of retailers and exhibitors, click here.
What is the expected attendance for Santa Rosa?
Over the course of the two-day event, we expect an attendance of 3,000 - 4,000 people.
Can we get a list of all of the attendees, including their contact information?
We do not sell or give away contact information for our attendees. Please be sure to grab contact information while you chat with potential connections at the show.
Who are the primary attendees/exhibitors?
Hall of Flowers is an exclusive B2B cannabis industry event. The attendees and exhibitors consist of dispensary decision-makers, retail license holders, brands, industry professionals, and budtenders.